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OCR: ISP Satisfaction Survey Percentage of respondents ... who say Internet access is unacal to their business. 1102 soshe are coneineris changing $5Ps 49 % with their ISP: 779% Top four services provided by ISP 2. Hoste E neil ser bis 2. Hastacon pany web site & Hosts cetabest servers 4. Hosts e commerce SelvE ISP sory Ce viting Complaints Down, While only 17 percent of our respondents ranked ISP service "Fair" or "Poor," 49 percent are considering changing ISPs. Some of the reasons respondents changed include: "Need global presence,""Searching for more connection options," and "Need better technical assistance." ..